Life is better ON - support / Root
Support

what is On exactly?

1. What does On do?

On makes your mobile's phone book much, much smarter.

- It  brings all your contacts together from your phone, gmail, facebook and  twitter, combining all their information and removing all the duplicated  stuff.

- It automatically adds social network profile pictures to  your contacts

- It lets you drag and drop contacts into groups to  manage on-the-go who can call you and who should just make your phone  beep, or even be sent straight to voicemail

- It helps you manage  all your conversations (sms, calls, IM) in one great interface, giving  you one-click access to your key contacts, however you want to talk to  them.

- It backs up all your contacts and conversations so you can  recover them on another phone or review them on the web.

And we  always, always, remember it is your data! What does this mean? It is  yours to keep or to delete. See our section on Data Privacy here .

2. is On a mobile service?

Yes, but it will work with any browser on your computer as well,  giving you access to all your information on www.lifeisbetteron.com.

3. why would I want to join On?

On is a different, and we would argue, better way of bringing your  phone to life, focusing on your contacts, all your contacts: the most  important ones, those that are part of your family, friends, colleagues,  those that are distant, those that are close to you, those that only  exist in facebook, and those you call 5 times a day. It helps you stay  in touch with them, putting a call or a message just a click away. It is  respectful of you, and gives you the information to help you be  respectful of others.

4. isn't On just another Social Network?

On delivers even if none of your contacts are using it, and thus is  not a traditional "social network". Over time, however, you may find  more and more of your contacts are using On, and you will find sharing  and communicating with them even easier.

5. do I need to stop using Facebook?

Much of your life may be in Facebook, Bebo, MySpace or Twitter. As  long as you benefit from these services, you carry on using them. ON  actually works particularly well with these services, giving you an easy  way to update your statuses whereever or see what your friends are  upto, whichever social network they may be using.

will On respect my privacy?

6. are my contacts safe?

On backs up all of your data in the background, over-the-air, without  cables or hassles. You can go to the website at www. lifeisbetteron.com  to view, edit, organise or even chat with your contacts. And if you  change phone, you simply enter your details and all your information  will be downloaded to your new handset.

7. what will Orange do with my data?

Keep for as long as you want us to, give it back to you whenever you  ask for it, allow you to get Orange to "forget" anything you do not wish  our servers to store. We will not sell it to marketing agencies. As  long as we keep it, we will analyse it to provide you the best service.

All  the data we request is for providing the On service and administring  your On user account.

We have registered our use of data with the  French Data Protection Authority ("CNIL"), under receipt N° 1227247.

By  doing this, we are accepting to process any of your data in compliance  with the Law N° 78-17of 6 January 1978 on Information, Technology, Files  and Civil Liberties (known as the "IT and Civil Liberties  Legislation").

All personal data held on you can be modified via  the website (www.lifeisbetteron.com), and more specifically in the  "Preferences" section. Should you choose to Delete your account, all of  your personal data, your contacts, your messages and your feeds will be  deleted from our servers. We will only keep aggregated counters for  statistical analysis. We draw your attention to messages you have sent  to other users which will not be deleted from their account. You can  send us an e-mail to contact@lifeisbetteron.com to request us to delete  the account.

Lastly, you should be aware that cookies, which are  stored in the memory of your computer's hard drive, are used to store  information to save you from having to enter your login and password  each time you connect to the site. You can remove the cookies via your  Internet browser's cookie management settings.

8. can On track my whereabouts?

On only knows where you have said you are, if you have said anything  at all. When you are using On with a mobile handset, you can make  declaring your location easier by getting your phone to update when-ever  you arrive or leave a place that you have deliberately tagged, or you  can get your phone to permanently say where you are, but limit who you  share that with, and how much precision you are willing to share. For  instance, you may tell your family which town you are in, and business  colleagues which country you are in, and leave everyone else in the  dark. But most importantly, these features are just their to make your  life easier. If you wish to update your location only occasionally and  do it manually, that is fine, and neither your contacts, nor the On  server, will know whether the location was fed in manually or  automatically via your handset.

9. does On store my passwords?

On only stores the password you use to sign into On. Any password you  use to sign into other services such as Facebook, Twitter or Gmail is  passed directly onto them to check your identity. The service then  returns a encrypted “token” that grants On the right to access the  information on your behalf.

10. can you be more precise about your data retention policy?

The general thrust is: it is your data, and it is very personal. This  has three implications:

1) Anything you wish to remove from the  On servers can be.

Simply select “edit” on the screen in question  and click “remove” on the specific item. Depending on what you have  removed, some or all trace of it will be removed from the service and in  due course from the back-ups.

- If you remove a contact, all  trace of it will be removed

- If you remove a feed element (a  status, or a location) all trace of it will be removed. This means it  will be removed from your feedlog and the feedlog of all your contacts  in On. If, however, you chose to sync your status messages to a third  party service such as Facebook or Twitter, then you will need to see  them for removing the information from their services also)

- If  it was a message to someone, then the message will be removed from your  log, but not from theirs

2) We do our best to keep your  information safe.

This means we keep as little as possible and  what we do keep is stored on the On servers following industry best  practice in terms of security. At present, this means that :

- No  unnecessary passwords are stored (for instance for accessing Facebook,  Twitter, etc.), instead we use “tokens”.

- We only store current  location and last location and the places you have identified

-  There is no technical means possible of identifying on the server  whether a location was entered manually or generated automatically

-  Our servers are hosted in a carrier grade secure location (by hoster  Claranet), with secure offsite back-up. We do not currently have  dual-site hosting, but can recover any information over 24 hours old –  though in case of a major natural disaster, it will probably take us  longer than that to get the service back up and running.

- All  servers have redundant twins, so a hardware failure on one machine would  not even be noticeable to users.

- All clients require a unique  code (called MD5 hashcode) to access the server

- All password and  login transactions are carried out over an encrypted connection  (HTTPS).

however, just as with your online banking, anyone with  your password and login can access this information. No online service  is completely secure from a directed hack attack.

3) We regularly  review both points of this policy to see whether it needs to be  improved, and if so, how.

what if Orange is not my carrier?

11. is On for Orange Users only?

On is for everyone, regardless of the network they are using. This is  because your contacts may be anywhere, using any handset, on any  network. Not only is On not only for Orange users, but On also works  when you chat with contacts who are not using On, so you never feel cut  off from the people that matter.

will On be compatible with my phone?

12. What do the Android warnings mean before I install?

Once you have downloaded On, and before you install it, Android will  inform you of all the areas of the phone that On may access. Given that  On accesses just about every part of the phone, that is a lot of  warnings.

So to make it easier, here is our commitment:

•We  will never set up a data connection over 2G or 3G without your  authorization

•We will never send an sms without your  authorization.

 •We will never place a call that you have not  initiated.

 •We will never modify your phone’s data in a way you  didn’t request

 •At any time, you can quit or uninstall On and  your phone returns to its old self. You can go to our website at www.lifeisbetteron.com  and  even delete your account and we will remove all your data.

13. do I need a specifial handset to use On?

On works best today with an Android handset, and we have made many of  the features are available to all iPhone users. But if you have another  device, you can still get much of the ON magic by logging onto the  mobile web site at: m.lifeisbetteron.com .

14. will On eat through my data plan?

Right now, we would advise anyone who does not have an unlimited  ("fair use") data plan to use On only via Wifi. On is actually pretty  good at keeping you all in sync even if you are not connected the whole  time, so you will still get a lot out of it. In parallel, we are  continuously developing new ways to dramatically reduce data use through  more intelligent ways of sharing status, keeping track of changes and  syncing. So bear with us as we wanted to get this out as early as  possible to get your feedback, and will be improving this as we go.

15. will On drain my battery in a blink?

Not in a blink, but still too fast. Again every month we come up with  new ways reducing battery consumption. Right now, our two biggest  issues are around the "always on" push connection that we will be  enhancing to manage less power intensive ways of going to sleep and  reconnecting, and our use of GPS. We have some clever work-arounds  available early 2010 that will reduce GPS usage by over 90 percent. In  the meantime, the "power hungry" features of On automatically switch off  once your battery falls below 25 percent charge, to make sure that  nothing will prevent you making those all important calls.

16. what technologies does On use?

A whole bunch. The clients are developed on whatever language the  device uses (Cocoa for iPhone, Dalvik for Android...). On the web we  used flex - we like much of the result, but always have a niggling  feeling that we could make the interface snappier with some other code.  We may change this. We also use Wap for general access on all handsets,  and SMS messaging. At the server level, everything is J2EE. On the  communication front, we use HTTP and a Rest API (that we hope to open up  to third parties next year) for the main functions, we use XMPP for  real-time status updates and messaging, and SyncML to allow mobile  devices to keep an "offline" version of everything they need when they  are not connected to the servers. In addition, the service connects to  many other services to work out if numbers are mobile or not (so you  don't get to send SMSs to people who can't receive them), to find out  people's local times (so you don't call them in the middle of the  night), their local weather (so you have something to talk about), and  geo-coding services to work out where the place you said you were  actually is, etc.

How do I use On main features for Android ?

17. how do I login within the On Android application?

Slide any of the screens (my circle, Latest, A-Z, or Places) to the  right to get to the sign in or sign up screen. Once you have signed in,  your phone will automatically synchronize your contacts and messages on  our servers. You will also notice that the login screen has changed and  now shows your worlds. When you start you only have one world, called  “everyone” and all your contacts are in there. You can create as many as  you want.

18. how do I use "my circle"?

The contacts you have called most often or flagged as “favorites” on  your phone are automatically added to your circle. By doing a long-click  on a contact you can move him around your circle, or remove him from  this screen by dragging him into the bin. The disc at the centre is you.  We call it the “me” button. Its color reflects your availability across  all of your worlds. You will find out more about this once you have  signed-in to the service.

 My circle: your most important  contacts, one glance, one click a way.

19. how do I use "latest"?

The latest list shows all your contacts with those that you have  communicated with most recently at the top. All communications are  grouped behind each contact, so if John has sent you 20 messages, you  will still only see him once, with a counter to show how many messages  are still unattended. Click on the right arrow to see the detail. From  this screen you can answer him directly by clicking in the text entry  box, or even call him by clicking on the dial key (not currently  working). As always, clicking on their avatar will bring up the  communications widget to allow you to call, nudge or message them. Four  tabs appear at the top of the screen, to allow you to only see the  conversations with your contacts (ie messages or calls to and from  them), or to see their feeds (status updates either from On, Facebook or  Twitter) or to see if any other On users have linked with you to share  their details. By clicking any you can see all this information at once.  Clicking edit allows you to remove any feed item you wish.

20. how do I use "a-z"?

The A-Z list shows all of your contacts listed alphabetically. As  always, clicking on their avatar will bring up the communications widget  to allow you to call, nudge or message them. By clicking on the arrow  next to your contact’s name you can access his contact card where you  can view and edit all his details.
In the menu>preferences screen,  you can choose whether to list them by first name or by last name. Note  that a long-hold on the contact will give you short cuts to add them to  your circle, edit their details in the contact card, or delete them  entirely.

21. how do I use "place"?

This function is currently only available once you have logged into  On. For more details about "place", see the section "I just registered,  how do I use On for Android?" below.

22. how do I use the "communication widget"?

Simply click the contact avatar on any of the screens to  bring up the communications widget. This allows you in one click to call  them, or message them (either through IM or SMS) or even to nudge them  which is to send them a short message to find out if they are really  available to talk.
By clicking on the arrows beneath the call /  nudge / message buttons, you can select any one of the other numbers you  use to call them.
By clicking on the arrow next to your contact’s  name you can access his contact card where you can view and edit all his  details.

23. how do I use the "contact card"?

The contact card gives you all the traditional address-book data for a  contact, and more. The contact card is split in three sections. Details  lists all the contact details (ways you can call or message this  contact). Notes will have any notes you may have imported, and enables  you to keep useful information such as when you spoke, who introduced  you, etc. You can have as many notes as you want for each contact. Each  one is time-stamped, so you know when you last changed it. Places shows  all physical addresses associated with the contact which you can view  either in list format or on a map. At the bottom of the contact card,  the edit button allows you to change any of the contact details, or add  new contact points. At the top of the card, a small “i” symbol will turn  the card around to show you your conversation stream with that contact.

24. how do I use the "conversation stream"?

The conversation stream shows you a chronological “conversation” of  all exchanges between you and your contact. We have split these in two:  conversations shows everything that was between you and your contact.  This includes calls, messages, and IMs (in future, it will also include  emails), while feeds shows you all their status updates (this feature  requires you to have signed into On). Note from the conversation stream,  you can click in the dialog box to send a message directly. At the top  of the stream a small “i” symbol will turn the card around to show you  your contact’s details.

How can I use the advanced functionalities of On ?

25. how do I link my contacts with my social networks?

On makes it easy to bring all the contacts you wish together. For  this, you need to go to the website www.lifeisbetteron.com. Sign in  using your phone number of email and the password you selected when you  signed up.
Go to the A-Z tab, and select “add contacts from other  networks”. Choose the network in question and sign it to it (note: On  does not store your login credentials for Facebook and Twitter. Instead  once you have logged in, Facebook grants On a crypted “token” that  allows you to access your Facebook details). On will show you the  contacts that “match” contacts already in your address-book, so that you  can add the new details, or even the photos, to your existing contacts.  Select the ones you wish to merge with the click-box on the right, and  then choose “continue”. You can then match contacts manually, and merge  them. Finally, you are presented with the list of all other contacts for  gmail and Twitter, and you can add those you want to your addressbook.  Facebook does not allow you to add contacts that are not already present  at least by name in your phonebook.

26. is there an easy way to clean up my adress book with On?

On can help you find all the duplicates in your  addressbook and merge them. For this, you need to go to the website www.lifeisbetteron.com .  Sign in using your phone number of email and the password you selected  when you signed up. Go to the A-Z tab, and select “find duplicates”. On  show you the list of all contacts it thinks may be duplicated, with  those it is surest about at the top (for instance same name and same  phone number), to those it thinks are possible duplicates (for instance a  same phone number, or a similar name). You can then choose the contacts  you wish to merge by clicking on the check box on the right, and  clicking “merge”.

27. how do I create a "world"?

To create a new world, slide the screen to your worlds view, click on  menu>add world. Clicking on the top of the new screen, you can give  this world a name that is meaningful to you, such as “friends”, “work”,  “football”. You can even create a world for just one person, maybe your  partner. You can then choose which of your contact details you share  with people in this world. This is a bit like having a personalized  business card for each set of contacts. So for some, you may wish to  “push” them your business phone number, and to others your mobile.

28. how do I put my contacts in my "worlds"?

You can drag and drop your contacts into each world,  either on your Android phone, or on the web. To do it on your phone,  when you are on the “world” screen, flip the phone on its side (or flip  out the keyboard). You know see all your worlds at the top, and all your  contacts at the bottom. Your contacts are ordered by how frequently you  call or message them, so the most important are towards the beginning  of the list. You can click on a contact and then drag it to the world  you want to put it in.

NB1: all contacts begin in  “everyone else”. As you move them to other worlds, they are removed from  “everyone else”.
NB2: You can associate a contact to as many worlds  as you wish. Indeed a “colleague” may also be a “friend”.
NB3: once a  contact is in a world, he is no longer part of “everyone else”.
Quicktip:  click the “everyone else” world and On will show you all the contacts  you have not yet put in a world. You can sort them more easily.
Quicktip:  click on a contact to see which worlds he is part of (they are  highlighted in Orange).
Quicktip: dragging a contact onto a world he  is already part of will remove him from that world.

29. how do I share a status per "world"?

Once you have created a world, click on the status area to bring up  your status card. This shows how available you are, what you are upto,  and if you have chosen to share it, where you are. It also shows what  picture of you you currently share with these contacts.

30. what is my availibility for each of my "worlds"?

Clicking on the availability discs changes how people can reach you.  If, for instance, you choose green (on), then when people call you, your  phone will ring normally. You can change these presets by going into  menu>preferences>call notifications.
Choose yellow (try me),  and then your phone will just beep and display the name of the caller.
Choose  red (busy) and your phone won’t make any noise, but will display the  name of a caller.
Choose grey (offline) and calls will go straight to  voicemail.
You can change your worlds' availbilities all-at-once by  clicking on the “me” button at the centre of “my circle” or “my worlds”.  From here you can choose to update either your availability, your  activity, your location or (soon) your avatar for any number of your  worlds at once.

Click on the “me” button at the  centre of “my circle” or “my worlds”. From here you can choose to update  either your availability, your activity, your location or (soon) your  avatar for any number of your worlds at once.

 You  can also choose which contact points (phone numbers, emails, IMs) you  share in your business card with each world.

31. how do I share and manage my location with my "worlds"?

If you choose to share any location at all, you can either set your  it manually or use positioning technologies to locate you automatically.  You can also choose how “much” of your location is shared: only the  country, the state, the city, the postcode, the street or even the place  name.

For manual location, click on the “manual” button. To  choose a location, click on the the right arrow in the area below it. If  you have already recorded a location, you can simply select it from the  list on the new screen. Or you can click on “add new place”, then give  the new place a name (such as “home”, “geoff’s” or “office) and either  enter an address, or click on the “locate me” button. Then save the new  place.
Note: you can now choose how “much” of the place is shared by  moving the cursor. The further you move it to the right, the more  precise the location you share. You can also choose to share the name  you have given the place. This is often more meaningful than the place  itself: “Office” means something to your correspondents, regardless of  where it may be.
To get On to do the leg-work of locating you, click  on the “automatic” button. Then click on the arrow in the area below to  check how you want your location to be determined. You can either choose  to be located anywhere or only at selected places that you have  previously entered (or you can add them now by clicking on the “add  place” button). So for instance, you could let your colleagues know when  you are in the office on site A, or at the office on site B, etc… but  never reveal your location at other places.
Whether you choose to be  located anywhere or only at selected places, you can now choose how  “much” of the place is shared by moving the cursor. The further you move  it to the right, the more precise the location you share. You can also  choose to share the name you have given the place. This is often more  meaningful than the place itself: “Office” means something to your  correspondents, regardless of where it may be.
Lastly: you can click  the “not at all” just to be absolutely sure that no location is being  shared with anyone.

32. how do I get to know about my contacts' locations?

The places screen shows who is closest to you based on their known  location. It calculates who is closest to where you are. All this is  performed on your handset, and your location is not uploaded to any  server. By clicking on the map icon to the right of your contact, you  can see a map of where they are relative to you.
Currently, the  “places” screen only covers other On users. Soon it will also look up  your contacts location on twitter, foursquare, latitude and other  geo-location services. It will also look up the office and home  addresses that may already be in your phone book.

33. can you explain me how the back-up and sync processes work?

Once you have signed into On your contacts and messages  will be uploaded to the On server. You can then change any information  on your phone or the web (or even another On phone) and the changes will  sync to all other devices. Similarly, if you lose your phone, you can  easily recover all your contacts and messages on a new phone. All  information stored on the On servers follows industry best practice in  terms of security, however, anyone with your password and login can  access this information. And if there is stuff you prefer not to be on  the servers, simply ask On to remove it, either on the phone or via the  website.

Syncing is carried out in the background. A  small “sync” symbol in the status bar lets you know when this is  happening. If you drop down the status bar, you can see the progress. A  first sync can take a long time depending on the number of contacts, as  all the data needs to be uploaded and compared. A simple contact can  take a second to sync, while a complex one (photos, many numbers, notes,  etc) can take up to 5 seconds. So 60 contacts may take only a minute  while 1500 could take between 25 minutes and 2 hours… It is best to be  on wifi for this! After the first sync, only changes need to be uploaded  or downloaded, and this normally happens in a few seconds.

NB:  if you think that the information on the handset and server are “out of  sync” you can go to menu>preference>sync settings and click on  the “sync all” button. This will get the phone to compare each bit of  information with that currently stored on the server.

34. where can I add or delete my "contact points"?

You can manage you "contact points" by clicking on your "me" in the  "my circle" or "my worlds" pages. You can choose which contact points  (phone numbers, emails, IMs) you share in your business card with each  world.

What is On Trace for iPhone ?

35. Dois-je me réinscrire si j'ai déjà un compte On ?

Vous n'avez pas besoin de vous réinscrire, car Trace est un service de ON. Il vous suffit de réutiliser votre login / mot de passe.

36. Faut-il avoir des accès particuliers pour pouvoir se logger ?

Pour utiliser On vous devez pouvoir vous connecter à l'internet mobile.

37. Que se passe t-il quand j'invite une personne à utiliser On Trace ?

Votre contact recevra un SMS d'où il pourra télécharger l'application. Une fois qu'il aura accepté votre invitation, il recevra une alerte automatique (ou notification) dès vous souhaiterez communiquer avec lui.

38. Comment utiliser On Trace si mon contact n'a pas d'iPhone ?

Malheureusement, On Trace ne fonctionne, pour le moment, que sur iPhone. Vos contacts qui n'ont pas d'iPhone ne peuvent donc pas utiliser On Trace avec vous.

39. Comment inviter de nouvelles personnes sur On Trace ?

Il vous suffit de cliquer sur son avatar au centre de l'écran.

40. Comment effacer ce que dessine sur le sable ?

Il vous suffit de secouer votre iPhone.

41. Comment puis-je savoir que mon correspond a accepter mon invitation sur On Trace ?

Le service On vous enverra une notification (donc n'oublier pas de les activer).

42. Est-il possible d'utiliser On Trace si j'ai désactivé les messages d'alertes (ou push notification) ?

Le service On Trace ne pourra pas fonctionner, car vous ne serez jamais averti si une personne veut faire une trace avec vous.